Not a client yet and already having issues !!!

I app**** to the discovery bank on the 26th Jan 2026,

1. 2 weeks ago I called and they said that the application is with the compliance department

2. A few days later they suspected *****, so it went to that department

3. Last week they said there is no *****, they dont know what happened, they went to ask the banker it was assigned to why the delay. She said there is no delay, but it fell through the cracks.

4. Then they said they dont know why I can't login in. I should delete the app, and download again.

5. That didn't work, so they said they canceled the application, in 24 hours I must delete the app again, download again, and this time apply to join the bank again.

6. Today I call and the lady hangs up on me. I am getting smses to say there is a registered device but I can't even get on!!!

What is going on with this application.??