RR
Reuben R
1 reviews | Active since May 2012
10 Jun 2025, 07:39
Nonsensical service
You're listing me for owing a small amount on my cards but you are withholding my provident funds according to some retirement laws. This is nonsensical. Release the small funds and deduct all monies owed, that's the most convenient resolution for everyone.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
10 Jun 2025, 08:14Hi Reuben
I am sorry for the frustration caused.
I will look into your query.
Regards,
Yuvna
I am sorry for the frustration caused.
I will look into your query.
Regards,
Yuvna
Discovery Bank's reply10 Jun 2025, 08:14
Official
Hi Reuben
I am sorry for the frustration caused.
I will look into your query.
Regards,
Yuvna
I am sorry for the frustration caused.
I will look into your query.
Regards,
Yuvna
Discovery Bank's replyOfficial
11 Jun 2025, 11:35Hi Reuben
Thank you for your patience.
Please note, we cannot take funds out of your provident fund in order to pay off your credit card. According to our Terms and Conditions, you must make sure you pay at least the minimum amount by the payment due date and you must pay from an account that is not linked to your credit agreement. Please see link for Terms and Conditions: https://cms.discovery.bank/site/binaries/content/assets/assets/account-terms-and-conditions.pdf.
You are welcome to contact us on our toll-free number ***and we will be able to put you through to the relevant team, if you would like to discuss your query further and arrange a payment plan.
Do not hesitate reach out if you have any further questions or concerns.
Have a good day further.
Regards,
Yuvna
Thank you for your patience.
Please note, we cannot take funds out of your provident fund in order to pay off your credit card. According to our Terms and Conditions, you must make sure you pay at least the minimum amount by the payment due date and you must pay from an account that is not linked to your credit agreement. Please see link for Terms and Conditions: https://cms.discovery.bank/site/binaries/content/assets/assets/account-terms-and-conditions.pdf.
You are welcome to contact us on our toll-free number ***and we will be able to put you through to the relevant team, if you would like to discuss your query further and arrange a payment plan.
Do not hesitate reach out if you have any further questions or concerns.
Have a good day further.
Regards,
Yuvna
Discovery Bank's reply11 Jun 2025, 11:35
Official
Hi Reuben
Thank you for your patience.
Please note, we cannot take funds out of your provident fund in order to pay off your credit card. According to our Terms and Conditions, you must make sure you pay at least the minimum amount by the payment due date and you must pay from an account that is not linked to your credit agreement. Please see link for Terms and Conditions: https://cms.discovery.bank/site/binaries/content/assets/assets/account-terms-and-conditions.pdf.
You are welcome to contact us on our toll-free number ***and we will be able to put you through to the relevant team, if you would like to discuss your query further and arrange a payment plan.
Do not hesitate reach out if you have any further questions or concerns.
Have a good day further.
Regards,
Yuvna
Thank you for your patience.
Please note, we cannot take funds out of your provident fund in order to pay off your credit card. According to our Terms and Conditions, you must make sure you pay at least the minimum amount by the payment due date and you must pay from an account that is not linked to your credit agreement. Please see link for Terms and Conditions: https://cms.discovery.bank/site/binaries/content/assets/assets/account-terms-and-conditions.pdf.
You are welcome to contact us on our toll-free number ***and we will be able to put you through to the relevant team, if you would like to discuss your query further and arrange a payment plan.
Do not hesitate reach out if you have any further questions or concerns.
Have a good day further.
Regards,
Yuvna