JV
Justin V
1 reviews | Active since Oct 2017
30 May 2025, 15:18
Non Stop Cold Calling
Multiple cold calls on a daily basis. I have not signed up but was simply browsing around. Just this, seems to give them the right to continually harass me with yet again, the mind boggling stupidity of these businesses, believing that by harassing potential clients they'll sign up to our service. Very odd business strategy. I wouldn't sign up to Discovery Bank, because of this tactic, even if their accounts were free and never ever will. Thanks to Truecaller for disposing of this ******* and allowing me to get on with what counts in life rather than dealing with these useless idiots.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
02 Jun 2025, 11:56Hi Justin.
Thank you for reaching out to us.
We apologize for the inconvenience caused by this.
I will send a request to the relevant team for your number to be removed from the call-back list.
Regards,
Jabulile
Thank you for reaching out to us.
We apologize for the inconvenience caused by this.
I will send a request to the relevant team for your number to be removed from the call-back list.
Regards,
Jabulile
Discovery Bank's reply02 Jun 2025, 11:56
Official
Hi Justin.
Thank you for reaching out to us.
We apologize for the inconvenience caused by this.
I will send a request to the relevant team for your number to be removed from the call-back list.
Regards,
Jabulile
Thank you for reaching out to us.
We apologize for the inconvenience caused by this.
I will send a request to the relevant team for your number to be removed from the call-back list.
Regards,
Jabulile
JV
Justin V's updateReviewer Update
02 Jun 2025, 12:47That is good and well but still doesn't answer the question as to why you think it is acceptable to harass people? Do you honestly believe this is good business practice and instills faith and appreciation in your brand? I had 2 missed calls from Discovery Bank at 7pm on Friday evening. This is not only family time but also a complete lack of respect and common courtesy on your behalf. Just goes to show how much you actually care for your clients.
JV
Justin V's update02 Jun 2025, 12:47
Reviewer Update
That is good and well but still doesn't answer the question as to why you think it is acceptable to harass people? Do you honestly believe this is good business practice and instills faith and appreciation in your brand? I had 2 missed calls from Discovery Bank at 7pm on Friday evening. This is not only family time but also a complete lack of respect and common courtesy on your behalf. Just goes to show how much you actually care for your clients.
Discovery Bank's replyOfficial
03 Jun 2025, 09:38Hi Justin,
Our sales department operates between 08:00 and 20:00. Our intention is never to intrude, but rather to connect at a time that may be more suitable if we were unable to reach you during standard working hours. We acknowledge the frustration this matter has brought you, and we are doing our best to ensure that it does not happen again.
Further, we take your feedback seriously and will review our contact times to ensure we always respect our clients and their personal time.
We apologize again for any inconvenience caused and hope that you can grant us the opportunity to prove that there are better experiences to be had with Discovery Bank.
Regards,
Jabulile
Our sales department operates between 08:00 and 20:00. Our intention is never to intrude, but rather to connect at a time that may be more suitable if we were unable to reach you during standard working hours. We acknowledge the frustration this matter has brought you, and we are doing our best to ensure that it does not happen again.
Further, we take your feedback seriously and will review our contact times to ensure we always respect our clients and their personal time.
We apologize again for any inconvenience caused and hope that you can grant us the opportunity to prove that there are better experiences to be had with Discovery Bank.
Regards,
Jabulile
Discovery Bank's reply03 Jun 2025, 09:38
Official
Hi Justin,
Our sales department operates between 08:00 and 20:00. Our intention is never to intrude, but rather to connect at a time that may be more suitable if we were unable to reach you during standard working hours. We acknowledge the frustration this matter has brought you, and we are doing our best to ensure that it does not happen again.
Further, we take your feedback seriously and will review our contact times to ensure we always respect our clients and their personal time.
We apologize again for any inconvenience caused and hope that you can grant us the opportunity to prove that there are better experiences to be had with Discovery Bank.
Regards,
Jabulile
Our sales department operates between 08:00 and 20:00. Our intention is never to intrude, but rather to connect at a time that may be more suitable if we were unable to reach you during standard working hours. We acknowledge the frustration this matter has brought you, and we are doing our best to ensure that it does not happen again.
Further, we take your feedback seriously and will review our contact times to ensure we always respect our clients and their personal time.
We apologize again for any inconvenience caused and hope that you can grant us the opportunity to prove that there are better experiences to be had with Discovery Bank.
Regards,
Jabulile
JV
Justin V's updateReviewer Update
04 Jun 2025, 14:25It is 2:21pm and today alone I've had 6 cold calls from Discovery. Your apologies mean nothing. You should change the name of your sales department to the harassment team. As most people will tell you... IF I WANT SOMETHING FROM YOU, I WILL CONTACT YOU.
JV
Justin V's update04 Jun 2025, 14:25
Reviewer Update
It is 2:21pm and today alone I've had 6 cold calls from Discovery. Your apologies mean nothing. You should change the name of your sales department to the harassment team. As most people will tell you... IF I WANT SOMETHING FROM YOU, I WILL CONTACT YOU.
Discovery Bank's replyOfficial
09 Jun 2025, 11:33Hi Justin,
Our sales team has confirmed that your details have been removed from their call-back list. I apologize for the inconvenience caused.
Should you receive any further calls, please feel free to reach out to us.
Regards,
Jabulile
Our sales team has confirmed that your details have been removed from their call-back list. I apologize for the inconvenience caused.
Should you receive any further calls, please feel free to reach out to us.
Regards,
Jabulile
Discovery Bank's reply09 Jun 2025, 11:33
Official
Hi Justin,
Our sales team has confirmed that your details have been removed from their call-back list. I apologize for the inconvenience caused.
Should you receive any further calls, please feel free to reach out to us.
Regards,
Jabulile
Our sales team has confirmed that your details have been removed from their call-back list. I apologize for the inconvenience caused.
Should you receive any further calls, please feel free to reach out to us.
Regards,
Jabulile