Non existent service and their TV Ad is a lie

After seeing the Discovery advert on TV regarding how easy they made banking, i decided to do an application with them. When contacting them I was advised that I should download their banking app as everything needs to be done on there. I did my application on 27 August only to be advised that it is under review. After waiting a few days, I logged in again requesting an update. Still no answer and I thought to myself WOW this is so contradicting as portrayed on their TV ad how easy it is to bank with them. Low and behold I receive a call from them today asking if I still need assistance. This is just under 2 months later. Wow that is world class service. Ironically, I also logged a call regarding their medical aid and still waiting on a return call.

I'm thinking of just cancelling myself and my wife's products we have with them as they seem to have forgotten about their customers.