NON EXISTENT SERVICE

It is impossible to deal with Discovery Bank. I was charged interest of R145.13 for paying my account short with R0.80, but was paid 5days before due date! After many attempts to sort this, an after hours manager, Justin Zwane phoned me at 18;00 on 28th Sept 2021 and advised that it was a system error and that he would personally ensure that I was credited for this interest. On 30th Sept 2021 @ 11:40 I luckily got hold of a certain manager, Musi Ndlovu who advised that the matter was sent to "Finance" to be credited which would take 3-5days, but to no avail. Today, 11th Oct 2021, I twicw tried to contact a manager or supervisor and ended up being put on hold for 5minutes and 12.5minutes respectively before ending the call. To date I have not been contacted. During 2016, I had a similar issue, which caused me to close my Discovery Credit Card Account. This non existent service is leading the same way. I have already settled my Apple Watch Benefit and removed debit orders from this account.