Non-existent service

They just don't care. They never ever get back to you whether its an enquiry or even when you complain.

I had a ***** case #***2 opened 27/28 February 2024. I was asked to go to the police and get a case number and then submit full details of the event to you. Someone would then contact me about the details and investigation.

I don't have transport so I had to walk to the police station - just over 2km. To be told they couldn't assist me without showing them proof. For me to have to walk to the printing shop - almost 3km. Then back to the police station - 2km. To be told they couldn't give me a case number because I didn't make copies of all the screen chats. I only managed to get an affidavit. To then walk home again - just over 2km.

I then took the time and compiled all the information which I sent by email 28/02/2024 11:34pm.

I was never contacted!

I received an email 13/03/2024 to say that you were still waiting for feedback from Capitec and you would get back to me.

I followed up on any feedback by email 27/04/2024 12:30pm - no feedback!

I again followed up by email 09/05/2024 03:23pm - no feedback!!!

I eventually contacted your call centre and left a message for someone to contact me on 7 June 2024. No call back!!!

I then called back 19 June 2024 and asked that I be contacted by the supervisor.

I was contacted on the 21st June 10:07am to be told that as it happened you received feedback on the 19th from Capitec that the account was *****ulent and my funds had been transferred out.

Imagine that! And yet when you got the feedback on the 19th I was not contacted, only on the 21st with no apology for the inconvenience!!!

I then called back (same day) because I was very upset with the service and asked that the manager of the supervisor contact me because quite honestly:

Your investigator was non-existent. Never contacted me once! The supervisor thinks I will believe any fickle story and didn't even bother to apologise. Oh and when I asked what was said when they questioned the investigator the supervisor had not spoken to them.

I was told the investigator is Nomsa and the Supervisor is Simpiwe Mashego.

Now I am still waiting for Johannes (manager of Simpiwe) to call me - 4 WORKING DAYS LATER!!!

I emailed a complaint to *** 27 June 2024 02:40pm and you won't believe it - THEY NEVER REP**** OR GOT BACK TO ME!!!

I AM NOT HAPPY!