NON-EXISTENT response

I did an EFT from one of my Capitec accounts to my Discovery credit card on February 12. Because I did not use my main account but one of my linked sub-accounts, Discovery's system did not recognise the payment and the money was not transferred to my card. After querying it and submitting and resubmitting two sets of proof of payment from my bank account, I got an e-mail from Maria Mkhize on March 3 to say my issue would be addressed within seven working days. On Thursday March 12, the seventh working day, I phoned the \help"desk to report that I had had no response or feedback from anyone whatsoever. The operator (Sabelo) assured me he would find out what the problem was and that he would get back to me with feedback. He promised to phone me the next day"