Non Existent Level of Service !!!!

Item: Discovery Bank
Rating: 1
Author: DAVID L

I've been waiting for over five (5 ) months for a disputed transaction on my Discovery card to be investigated and resolved . Nobody should have to wait that length of time, its totally unreasonable .Can management please intervene and finalise this issue.

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

15 Jul 2024, 17:29

Hi David,

Thank you for reaching out to us.

We apologize for this frustrating experience.

Our records indicate that you have received feedback from our Card disputes team and our Complaints team.

Regards,
Jabulile

Discovery Bank's reply15 Jul 2024, 17:29

Official

DAVID L's updateReviewer Update

15 Jul 2024, 18:03

With respect , please use your common sense. Obviously if I had received feedback I would not be making these enquiries. Please ensure this matter is reopened and investigated

DAVID L's update15 Jul 2024, 18:03

Reviewer Update

With respect , please use your common sense. Obviously if I had received feedback I would not be making these enquiries. Please ensure this matter is reopened and investigated

Discovery Bank's replyOfficial

29 Jul 2024, 14:30

Hi David,

The case is currently with our Complaints team and they will be reaching out to you with a response.

We apologize for the inconvenience.

Regards,
Jabulile

Discovery Bank's reply29 Jul 2024, 14:30

Official

Hi David,

The case is currently with our Complaints team and they will be reaching out to you with a response.

We apologize for the inconvenience.

Regards,
Jabulile