Non-Existent customer service / Call centre Incompetence

<p>Discovery card ignored my signed instruction to debit my account of the 25th of every month. Someone very smart decided that it would a good idea to debit my account on the 12th of every month. When they did so, the debit order returned unpaid and incurred bank charges. Discovery card division refused to reimburse the bank charges in my bank account, offered me some R200 food voucher at PnP as if am some charity case instead of correcting their mistake.</p> <p>I am unable to pay my installment since the installment is calculated on incorrect dates, it generated 2 installments for one colander month. I have written 3 emails to them with no replies from last week Friday 23rd Sept 2016 till today, ref numbers as follows ********** 981, ********** 978 & ********** 178.</p> <p>This how careless and irresponsible Discovery stuff is when dealing with customer complains. Their carelessness and irresponsible behavior has now affected my ITC, which they will restore whether they like it or not they will restore my ITC record.</p> <p>I am in a process of closing my policies and move my business elsewhere, my medical aid, Vitality, Risk portfolio and retirement annuity portfolio. I will impact their revenues negatively. This way my voice will be loudest and wake up those stupid sleeping employees and managers at Discovery Card. I cannot continue to tolerate this amount of neglect of responsibility from discovery.</p> <p> </p>