Non existant customer service

Embarrasing customer service. I logged ***** case at the end of April, it's now July. The initial charge on my credit card was refunded promptly, no issues there. The problem comes in with the fact that the *****ulent transaction came with an international fee and for some reason Discovery Bank seem either unable or unwilling to reverse this fee even though I didn't spend the money.

I'm now two months down the line, many many phone calls and empty promises later. I have three separate reference numbers recorded from these phone calls and yet nobody calls back, provides feedback etc. All I get is empty promises that the refund has been loaded and it will take 24-48 hours for the money to reflect back in my account.

As I type this I'm on hold while someone brand new reviews the previous case from the reference I provided and I have no hope that this call will result in any action other than another reference number and empty promise.