JW
Janine W
1 reviews | Active since Aug 2017
03 Jun 2020, 08:54
NON DELIVERY AGAIN BY DISCOVERY
Again I spent time and my money calling Discovery card. There is only one contact number - no other form of contact details are supp****. They tell you to use the App - but that does not work. They tell you to go on line - but you can't do anything: I STILL DO NOT HAVE MY CREDIT CARD. I HAVE WAITED AT HOME FOR 5 DAYS - NOTHING. NOT SO MUCH AS EVEN A CALL FROM DSV COURIERS WHO I MUST CALL - I MUST CHASE??? ***??? DISCOVERY - YOU ARE UNBELIEVABLE. YOUR SERVICE IS SHOCKING. I WILL TELL EVERYONE ABOUT THIS AND KEEP SPREADING THE WORD. I EXPECT SOMEONE TO CALL ME AT DISCOVERY TO APOLOGISE AND TO DO YOUR JOB AND FIND OUT WHERE MY ****** CREDIT CARD IS!
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Replies (4)0
Replies (4)JW
Janine W's updateReviewer Update
04 Jun 2020, 16:16Many thanks. I got an email: "Your Discovery Bank debit card embossed name has been updated as requested. You can replace your card via the Discovery Bank app." Seriously guys - send me my new card please and then I can link this to FNB. I am not ordering a new card via the app - the app is not user friendly and I am not prepared to be charged for this. So please confirm when my new card will be supp****. Jannine
JW
Janine W's update04 Jun 2020, 16:16
Reviewer Update
Many thanks. I got an email: "Your Discovery Bank debit card embossed name has been updated as requested. You can replace your card via the Discovery Bank app." Seriously guys - send me my new card please and then I can link this to FNB. I am not ordering a new card via the app - the app is not user friendly and I am not prepared to be charged for this. So please confirm when my new card will be supp****. Jannine
Discovery Bank's replyOfficial
05 Jun 2020, 13:51Good day Janine
Thank you for confirming receipt of our email.
Please follow the below steps on the Bank app to replace your card:
· Log in on the Bank app· Select “Cards” on the Home screen · Select the card to be replaced · Scroll down and select “replace card”
Then enter your delivery details.
There should be no charge for replacing the card.
Once the card has been generated, we will arrange for an urgent card delivery.
Regards
The Discovery Bank Team
Thank you for confirming receipt of our email.
Please follow the below steps on the Bank app to replace your card:
· Log in on the Bank app· Select “Cards” on the Home screen · Select the card to be replaced · Scroll down and select “replace card”
Then enter your delivery details.
There should be no charge for replacing the card.
Once the card has been generated, we will arrange for an urgent card delivery.
Regards
The Discovery Bank Team
Discovery Bank's reply05 Jun 2020, 13:51
Official
Good day Janine
Thank you for confirming receipt of our email.
Please follow the below steps on the Bank app to replace your card:
· Log in on the Bank app· Select “Cards” on the Home screen · Select the card to be replaced · Scroll down and select “replace card”
Then enter your delivery details.
There should be no charge for replacing the card.
Once the card has been generated, we will arrange for an urgent card delivery.
Regards
The Discovery Bank Team
Thank you for confirming receipt of our email.
Please follow the below steps on the Bank app to replace your card:
· Log in on the Bank app· Select “Cards” on the Home screen · Select the card to be replaced · Scroll down and select “replace card”
Then enter your delivery details.
There should be no charge for replacing the card.
Once the card has been generated, we will arrange for an urgent card delivery.
Regards
The Discovery Bank Team
JW
Janine W's updateReviewer Update
09 Jun 2020, 10:36HOW LONG IS IT GOING TO TAKE YOU TO CALL ME, TO SORT YOUR MESS OUT, TO ADVISE ME ABOUT MY CARD AND WHERE IT IS AND WHY YOU ISSUED IT IN THE WRONG NAME, WHY YOU HAVE PAUSED IT - WHAT THE HELL IS GOING ON DISCOVERY - I AM GOING TO NOW REPORT YOU TO THE BANKING OMBUDSMAN. EVERY TIME I CALL I GET NOWHERE - YOUR STAFF ARE ***********. THEY CANNOT SORT ANYTHING OUT. ITS LIKE DEALING WITH *****S. I HATE DISCOVERY BANK AND I WILL CONTINUE TO TELL EVERYONE ABOUT THIS NIGHTMARE OF AN EXPERIENCE. AND I AM GOING TO START PUBLISHING ON SOCIAL MEDIA NOW. YOU HAVE NO RIGHT TO CREATE SUCH CHAOS. YOUR TREATMENT IS DISGUSTING.
JW
Janine W's update09 Jun 2020, 10:36
Reviewer Update
HOW LONG IS IT GOING TO TAKE YOU TO CALL ME, TO SORT YOUR MESS OUT, TO ADVISE ME ABOUT MY CARD AND WHERE IT IS AND WHY YOU ISSUED IT IN THE WRONG NAME, WHY YOU HAVE PAUSED IT - WHAT THE HELL IS GOING ON DISCOVERY - I AM GOING TO NOW REPORT YOU TO THE BANKING OMBUDSMAN. EVERY TIME I CALL I GET NOWHERE - YOUR STAFF ARE ***********. THEY CANNOT SORT ANYTHING OUT. ITS LIKE DEALING WITH *****S. I HATE DISCOVERY BANK AND I WILL CONTINUE TO TELL EVERYONE ABOUT THIS NIGHTMARE OF AN EXPERIENCE. AND I AM GOING TO START PUBLISHING ON SOCIAL MEDIA NOW. YOU HAVE NO RIGHT TO CREATE SUCH CHAOS. YOUR TREATMENT IS DISGUSTING.
JW
Janine W's updateReviewer Update
09 Jun 2020, 10:36WHERE THE ****** HELL IS MY CORRECT CARD???????
JW
Janine W's update09 Jun 2020, 10:36
Reviewer Update
WHERE THE ****** HELL IS MY CORRECT CARD???????