Nobody at multiple Discovery call centres knew what to do for over two hours

A 1 star rating to Discovery bank for travel benefits is generous. The automated travel insurance email that always follows a booking paid for using the Discovery credit card did not come through causing fore than 4 Discovery agents to go into a state of oblivion.

Nobody seemed to know what to do/how to regenerate this email or resent document. My call to discovery travel was transferred to discovery bank who confirmed that the payment reflected, then transferred the call to insurance who also claim they couldn’t help. The simple inquiry went back and forth for two full hours. I am convinced that I cannot possibly trust this bank with larger transactions