no way to escalate or talk to a supervisor/ senior person

YOU'RE MAKING THIS SITUATION EVEN WORSE!!! RECEIVED THIS NOW...

From: *** [mailto:***]
Sent: Monday, 24 May 2021 11:21
Subject: CASE #[***] - Transaction dispute still awaiting feedback from the acquiring bank.

Please be advised that the dispute has been logged and it is still under investigation from the merchants bank which will take up to 30 days to get back to us.

We have credited you temporarily until the investigation is finalised by the merchant and his bank.

We will provide feedback as soon as it is received.

Vuyelwa Jola


THAT IS NOT SATISFACTORY.

The request id for a senior person contact me via EMAIL to ***

That email should have that senior person contact details 1. direct email address 2. direct phone number 3. name 4. position

ONLY A SENIOR PERSON !!!

If "Vuyelwa Jola" is a "senior individual", then there is a bit of a problem; not the least of which my requests to escalate were ignored at least four times ~ that's not polite or professional.


At the outset on the phone to Discovery BANK, I was told that I would receive an email and to reply to that one with details and attachments.

From: *** [mailto:***]
Sent: Sunday, 09 May 2021 14:32
To: MM
Subject: CASE #[***] - Dispute form

Good Day MM

Please do find attached Dispute form



I DID THAT

From: MM
Sent: Tuesday, 11 May 2021 14:21
To: '***'
Cc: 'M
Subject: FW: CASE #[***] - Dispute form

Please see attachments x3

The case number assigned was - see above - " CASE #[***] - Dispute form " was then mixed up with/ replaced by [?] another... CASE #[***] - Transaction Dispute


MY REQUEST HAS BEEN SIMPLE...
...a senior person contact me via EMAIL to ***********
That email should have that senior person contact details 1. direct email address 2. direct phone number 3. name 4. position
ONLY A SENIOR PERSON !!!

This is certainly noteworthy in the circumstance:
I DO NOT HAVE A SINGLE MISSED CALL ON MY PHONE


IF I AM BEING THROWN BACK IN TO THE SAME POOL OF PEOPLE AND YOU ARE REFUSING TO ALLOW ACCESS TO A SENIOR PERSON, THEN I NEED TO BE CONTACTED TO CLOSE THESE ACCOUNTS/...

I DON'T HAVE THE TIME - SORRY!

These guys are clearly trying to rub my nose in it.

If resolution is sought about a problem that emanates from a specific person, then why defer the client back to the same person over and over and over and over...

I just got this email below....

NOTE: I ONLY HAVE ONE PHONE NUMBER [no missed calls]
They don't have there clients' phone numbers on file??

Actually they don't even have the spelling of this client's name correct


This is so far from the Discovery culture and in my opinion, definitely not good for the Discovery Group. If Adrian was dead, he'd be rolling in his grave!

From: *** [mailto:***]
Sent: Tuesday, 25 May 2021 15:20
To: m
Subject: CASE #[***] - Transaction Dispute

Hi Melvyn

I tried calling and your phone is on voice-mail.

May you kindly provide me with your directly contact numbers where I can reach you.

Please also advise when is the convenient time for me to contact you.

Regards

Vuyelwa Jola

I still need to talk to someone about the backdrop to these charges. It is important!!
Send me an email address that will get directly to you please ~ and we can take it from there

No reply at all!!

I need to RE-send a PDF.

This is because there is no indication that it was received with the initial confusion and the two different Case Numbers.

It contains correspondence directly with Google and is an important element in the matter that needs to be incorporated in this case.

This - Hellopeter - does not seem to facilitate an attachment.
How do I send that so that it doesn't get lost in the shuffle, generate a new case number, and add another layer of confusion to this debacle.


If I entered my phone # on this Hellopeter string incorrectly, then I apologise.

Most importantly, my correct phone # is on the app ~ I made sure of that a minute ago!

Please note that any unanswered incoming call shows up as a missed call.
A message of course shows up similarly.
There are NO missed calls nor messages that even vaguely show as being from Discovery Bank



Sincerely

No Surprise, No Replies!!!!

NO RESPONSE!!!!

By when - latest - should I expect a " pre-arbitration outcome."?

Thanks