SV
Simone V
1 reviews | Active since Apr 2018
22 Nov 2018, 12:24
No solution to problem
I received my card in the post in June\July and have been struggling since then to activate it. I have called in and sent emails requesting assistance but no one has been able to provide feedback or offer a solution to rectify this. It is now almost at the end of the year, but nothing has been done yet regarding this matter and I am tired of having to constantly contact Discovery for assistance as this proves to be futile. Please can this matter be resolved as soon as possible
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
22 Nov 2018, 13:57Hi Simone
Thank you for bringing this to our attention.
We are currently investigating your query and will provide feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
We are currently investigating your query and will provide feedback as soon as possible.
Kind regards
Best regards,
Discovery Bank's reply22 Nov 2018, 13:57
Official
Hi Simone
Thank you for bringing this to our attention.
We are currently investigating your query and will provide feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
We are currently investigating your query and will provide feedback as soon as possible.
Kind regards
Best regards,
Discovery Bank's replyOfficial
26 Nov 2018, 14:38Hi Simone
Our FICA Team has confirmed that your proof of residence is currently outstanding. Kindly send your latest proof of residence to myself at *** and I will expedite the process for you.
I look forward to your response.
Kind regards
Our FICA Team has confirmed that your proof of residence is currently outstanding. Kindly send your latest proof of residence to myself at *** and I will expedite the process for you.
I look forward to your response.
Kind regards
Best regards,
Discovery Bank's reply26 Nov 2018, 14:38
Official
Hi Simone
Our FICA Team has confirmed that your proof of residence is currently outstanding. Kindly send your latest proof of residence to myself at *** and I will expedite the process for you.
I look forward to your response.
Kind regards
Our FICA Team has confirmed that your proof of residence is currently outstanding. Kindly send your latest proof of residence to myself at *** and I will expedite the process for you.
I look forward to your response.
Kind regards
Best regards,
Discovery Bank's replyOfficial
27 Nov 2018, 08:59Hi Simone
I hope that you are well.
FNB has confirmed that the lease agreement is valid and the account status has been updated.
Your card currently reflect an open and active status.
Please note that I will be closing this case from my side.
Have a wonderful day further.
I hope that you are well.
FNB has confirmed that the lease agreement is valid and the account status has been updated.
Your card currently reflect an open and active status.
Please note that I will be closing this case from my side.
Have a wonderful day further.
Best regards,
Discovery Bank's reply27 Nov 2018, 08:59
Official
Hi Simone
I hope that you are well.
FNB has confirmed that the lease agreement is valid and the account status has been updated.
Your card currently reflect an open and active status.
Please note that I will be closing this case from my side.
Have a wonderful day further.
I hope that you are well.
FNB has confirmed that the lease agreement is valid and the account status has been updated.
Your card currently reflect an open and active status.
Please note that I will be closing this case from my side.
Have a wonderful day further.
Best regards,
SV
Simone V's updateReviewer Update
27 Nov 2018, 09:03I would like to really commend Cody for his fast and efficient service! The matter has been resolved
Thanks so much for your assistance
SV
Simone V's update27 Nov 2018, 09:03
Reviewer Update
I would like to really commend Cody for his fast and efficient service! The matter has been resolved
Thanks so much for your assistance