CB
Candy B
1 reviews | Active since Feb 2017
27 Aug 2020, 12:38
No service, No communication
Have been trying to close a credit card for my 81 year old mother and they just not closing or communicating and keep putting card charges on even though we owe nothing and have requested 100 times to close the account. They have confirmed they will close the account via phone call but no help or correspondence as yet. And charges are being put on. This is the worst service I have ever had at any bank.
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Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
03 Sept 2020, 16:00Good day Candy,
Thank you for your time on the phone earlier.
Once again, my sincere apologies for the delay with regard to the closure of your moms account. You will receive confirmation by email once the account is closed.
Regards
Ashlynn
Thank you for your time on the phone earlier.
Once again, my sincere apologies for the delay with regard to the closure of your moms account. You will receive confirmation by email once the account is closed.
Regards
Ashlynn
Discovery Bank's reply03 Sept 2020, 16:00
Official
Good day Candy,
Thank you for your time on the phone earlier.
Once again, my sincere apologies for the delay with regard to the closure of your moms account. You will receive confirmation by email once the account is closed.
Regards
Ashlynn
Thank you for your time on the phone earlier.
Once again, my sincere apologies for the delay with regard to the closure of your moms account. You will receive confirmation by email once the account is closed.
Regards
Ashlynn
CB
Candy B's updateReviewer Update
05 Sept 2020, 17:09Good Day Ashlynn.
Thank you so much for the phone call and the really great customer service.
Thank you so much for the phone call and the really great customer service.
CB
Candy B's update05 Sept 2020, 17:09
Reviewer Update
Good Day Ashlynn.
Thank you so much for the phone call and the really great customer service.
Thank you so much for the phone call and the really great customer service.