No service is worse than bad service

Hi, im a new customer. Called the contact on the app *** waited 6 minutes and dropped off then called discovery card. Explained to the agent i waited listening to music for so long she then cold transferred me back to that queue to wait again instead of warm transferring me. What the hell, i had to drop off again no answer. All i want is assistance with is to load my discovery bank account as a beneficiary on my fnb account but its not accepting with account no nor card no???!!!