wA
warren A
1 reviews | Active since Dec 2011
26 Sept 2019, 17:04
No Service for a new bank!!
As a new bank, one would think there would be more urgency on the levels of service one has come to expect from Discovery!! The website talks in circles, and I have been on hold for over 15 min for the 3rd time, to try and speak for a call centre agent!! You sure no how to chase away clients!
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Replies (1)
Discovery Bank's replyOfficial
27 Sept 2019, 10:39Hi Warren A
We apologise for any inconvenience.
At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly and will get back to you as soon as possible.
Regards
Jaco
We apologise for any inconvenience.
At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly and will get back to you as soon as possible.
Regards
Jaco
Discovery Bank's reply27 Sept 2019, 10:39
Official
Hi Warren A
We apologise for any inconvenience.
At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly and will get back to you as soon as possible.
Regards
Jaco
We apologise for any inconvenience.
At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly and will get back to you as soon as possible.
Regards
Jaco