NO service delivery leaving customer stranded

About 3 weeks back my Discovery money status dropped from Diamond to Silver. Upon enquiring I was told that I have a credit card debt of R 70599.00 At first I could not believe this because as I have no such debt on any of my credit cards. Upon further enquiry I was told that I should contact Experian credit check as they would advise.

It was later revealed that my purchases on 23 May for R 69000.00 that was fully paid off on the 18th of June was not cleared by Experian.

I did provide Discovery with a statement on the 30th of July to show that my account is paid up but NO SERVICE OR ACTION was provided to me. I followed up 3 times with Discovery and 2 times I was promised a callback but NO SUCH SERVICE existed. I contacted Experian and they could only help my after 60 days have passed.

In summary

I am penalised by Discovery for having made credit card purchases of R 60 000.00 that was paid up within 30 days. I am penalised by dropping 2 status levels. I am penalised by losing out on the Double miles discount between 1-14 Aug. I am penalised for losing out on my flight discount. I am penalised for losing out on my exercise goals. I am penalised for losing out on savings interest rates.

This is absolutely pathetic service from Discovery that my status cannot be fixed even after 55 days of having a clear credit record.

This is a list of all the empty promises discovery made with reference number *** - The consultant told me that they will phone me back but no success. *** - provided my credit card statement to Elvey but she did not find it important to solve my query. *** - No service received. *** - The consultant promised a call back but she also did not find it valued to phone me back.

Im a very disappointed by having my hands tied behind my back of UNEFFECTIVE PROBLEM SOLVING BY DISCOVERY!!!!!!!!!!!!!!!!!!!

Again my hands are cut off and CANT DO ANYTHING ABOUT MY HUGE PROBLEM