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NVdM
Narina Van der Merwe

1 reviews | Active since Jul 2020

19 Jul 2021, 11:10

No service

No contact from Discovery after my last complaint. No feedback. Very poor service.

0
Replies (6)
Discovery Bank
Discovery Bank's reply19 Jul 2021, 11:21
Official
Hi, Narina
 
We sincerely apologize for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. Sorry to hear that you have not received any feedback regarding your complaint can we have brief description of your complaint so that we can get the relevant team to assist.

Regards,
Lebohang 

NVdM
Narina Van der Merwe's update19 Jul 2021, 11:49
Reviewer Update
Thank you for your reply. Discovery bank and medical aid have incorrect details on my profile. A very old cellphone number that is not in use anymore. Due to that I am unable to connect via any app or website. I have made numerous phone calls and even had somebody phoning me back but the problem was not solved. I think somebody from IT department will have to contact me. I have been trying to correct this problem for more than a year.
NVdM
Narina Van der Merwe's update19 Jul 2021, 11:52
Reviewer Update
Due to the fact that both discovery bank and medical aid have incorrect details on my profile, I am unable to connect via any app or website. Apparently the phone number on my profile is a very old one and no longer in use. Maybe IT department can help?
Discovery Bank
Discovery Bank's reply19 Jul 2021, 11:58
Official
Hi, Narina

Please give us your old and new details so that we can check for you.

Regards,
Lebohang
NVdM
Narina Van der Merwe's update19 Jul 2021, 12:02
Reviewer Update
Incorrect phone number is ***.
Correct phone number is ***
ID ***
Email address ***

Discovery Bank
Discovery Bank's reply19 Jul 2021, 21:06
Official
Hi, Narina

Thank you for your details we are busy investigating and will provide feedback.

Regards,
Lebohang