No service

This is the worst service I have received from a company in SA. I am trying for weeks now to close my account as I am not able to have an account with discovery bank. I have already spent more than 5 1/2 hours on the phone, but sill no assistance. Have spoken to numerous people including team leaders, but still no service. Every month they still deduct my monthly fees and than after a few phone calls they reverse it and than the next month the same happens again. Money is owed by the bank to me as well as discovery miles. Cant continue wasting time and money on useless phone calls anymore. Would not recommend this bank due to no service.