No response to online banking error

Item: Discovery Bank
Rating: 1
Author: Sharmlen N

It is month end and a day after pay day and we are unable to access the banking app on my mobile or my laptop, Tried multiple networks and devices but still no luck. doesn't seem to be a real urgency from Discovery Bank. No communication sent to clients either.

Helpful (0)

Replies (2)

Sharmlen N's updateReviewer Update

30 Apr 2024, 05:21

Still no response or feedback really poor service. Support is non existent. Will definitely consider changing banks if the support does not get better.

Sharmlen N's update30 Apr 2024, 05:21

Reviewer Update

Still no response or feedback really poor service. Support is non existent. Will definitely consider changing banks if the support does not get better.

Discovery Bank's replyOfficial

02 May 2024, 13:18

Hi Sharmlen

Thank you for reaching out.

I am so sorry for the inconvenience caused. Our teams are investigating the issue.

Please try using your mobile data to log into the bank app rather than Wi-Fi.

Thank you,
Yuvna

Discovery Bank's reply02 May 2024, 13:18

Official