NO RESPONSE REGARDING MY QUERY
My credit card statement indicates a \finance charge of\" R 2.19. I don't recall at any stage owing any money on my card that would cause me to incur interest let alone a finance charge.<br> <br> I mailed discovery card and requested the reason for this amount. I received a mail on 9/4/16 requesting my card or my ID number, which I responded to, however to date I have not received a response on my actual query. Please advise why this is taking so long?<br> <br> I want to see the calculation of how the amount was calculated and which transactions this \"finance charge\" relates to.<br> "
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Replies (1)Discovery Bank's replyOfficial
18 Apr 2016, 13:40Hello Saudah,
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is - ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is - ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Bank's reply18 Apr 2016, 13:40
Official
Hello Saudah,
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is - ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is - ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
