No Response on ***** Dispute

I am writing to express my dissatisfaction with the handling of a ***** dispute logged with Discovery Bank.

A ***** dispute was logged on 6 February. At the time, I was informed that I would receive a call back within 5 days. No call was received.

On the 6th day, I followed up with the call centre and was advised that a manager in the ***** department would contact me urgently on the same day. Once again, no call was received.

As of today, I am still waiting for feedback or any form of communication regarding this matter. Given that this relates to a ***** dispute, the lack of follow-up and urgency is concerning.

The reference number is ***3.

I request urgent escalation of this matter and prompt feedback on the status of the dispute as I am not getting relief through any other channel.