GT
Gregg T
1 reviews | Active since Feb 2012
01 Sept 2020, 14:31
No response. No feedback on ********** transaction case. EFT info is unclear.
I need a callback from Discovery Bank immediately or a response to my numerous emails or I'll just cancel this account.
Helpful (0)
Replies (5)0
Replies (5)GT
Gregg T's updateReviewer Update
01 Sept 2020, 14:39So they say they're not responding to emails. And you must CALL THEM.
And then they say that THEIR PHONE LINES ARE DOWN.
The fees for this card are obscene, and this is the service you get?
Stay away from Discovery Bank. You just lost a customer for well over 10 years.
And then they say that THEIR PHONE LINES ARE DOWN.
The fees for this card are obscene, and this is the service you get?
Stay away from Discovery Bank. You just lost a customer for well over 10 years.
GT
Gregg T's update01 Sept 2020, 14:39
Reviewer Update
So they say they're not responding to emails. And you must CALL THEM.
And then they say that THEIR PHONE LINES ARE DOWN.
The fees for this card are obscene, and this is the service you get?
Stay away from Discovery Bank. You just lost a customer for well over 10 years.
And then they say that THEIR PHONE LINES ARE DOWN.
The fees for this card are obscene, and this is the service you get?
Stay away from Discovery Bank. You just lost a customer for well over 10 years.
GT
Gregg T's updateReviewer Update
14 Sept 2020, 16:07What a ******* company this is. The service has plummeted since moving over from FNB, yet the fees have gone UP. The fees stated by the sales person on the hustle phone call are NOT what is coming off my card - another R425 just came off for "Miles".
GT
Gregg T's update14 Sept 2020, 16:07
Reviewer Update
What a ******* company this is. The service has plummeted since moving over from FNB, yet the fees have gone UP. The fees stated by the sales person on the hustle phone call are NOT what is coming off my card - another R425 just came off for "Miles".
GT
Gregg T's updateReviewer Update
24 Sept 2020, 07:33Discovery Bank is the new Telkom. **********.
GT
Gregg T's update24 Sept 2020, 07:33
Reviewer Update
Discovery Bank is the new Telkom. **********.
Discovery Bank's replyOfficial
08 Oct 2020, 11:42Good day Gregg
Apologies for the delayed response and thank you for bringing your concerns to our attention.
We investigated your query and our records indicate that you managed to get through to our contact centre and had a query regarding the Discovery Miles fee, which you have now been assisted with.
Please advise if you still require further assistance or if your query has still not been resolved and we will further assist.
Regards
Neo
Apologies for the delayed response and thank you for bringing your concerns to our attention.
We investigated your query and our records indicate that you managed to get through to our contact centre and had a query regarding the Discovery Miles fee, which you have now been assisted with.
Please advise if you still require further assistance or if your query has still not been resolved and we will further assist.
Regards
Neo
Discovery Bank's reply08 Oct 2020, 11:42
Official
Good day Gregg
Apologies for the delayed response and thank you for bringing your concerns to our attention.
We investigated your query and our records indicate that you managed to get through to our contact centre and had a query regarding the Discovery Miles fee, which you have now been assisted with.
Please advise if you still require further assistance or if your query has still not been resolved and we will further assist.
Regards
Neo
Apologies for the delayed response and thank you for bringing your concerns to our attention.
We investigated your query and our records indicate that you managed to get through to our contact centre and had a query regarding the Discovery Miles fee, which you have now been assisted with.
Please advise if you still require further assistance or if your query has still not been resolved and we will further assist.
Regards
Neo
GT
Gregg T's updateReviewer Update
09 Oct 2020, 18:16Hi Neo,
I would still like a call back ASAP please.
I made an international payment and there is a R1000 fee effectively compared to the current exchange rate. I will need this fee broken down into detail. It is exorbitant.
Thanks
I would still like a call back ASAP please.
I made an international payment and there is a R1000 fee effectively compared to the current exchange rate. I will need this fee broken down into detail. It is exorbitant.
Thanks
GT
Gregg T's update09 Oct 2020, 18:16
Reviewer Update
Hi Neo,
I would still like a call back ASAP please.
I made an international payment and there is a R1000 fee effectively compared to the current exchange rate. I will need this fee broken down into detail. It is exorbitant.
Thanks
I would still like a call back ASAP please.
I made an international payment and there is a R1000 fee effectively compared to the current exchange rate. I will need this fee broken down into detail. It is exorbitant.
Thanks