1 reviews | Active since Jan 2021
No Response from Discovery Bank
On 2 October 2026 I made three Sunbet payments of R1,000 each with Apple Pay on my Discovery Bank account. All three were debited and posted on 4 October. Sunbet has confirmed that they only received two of them, so R1,000 is missing.
I asked Discovery for proof of the transactions and for the missing R1,000 to be sorted out:
5 October: phoned, call reference *** October: second request, no reference number given 17 October: third request in writing, and again in the Discovery AI chat
Each time I was told the request was escalated and the team was generating proof. As of 23 October, 21 days after the payments, I have received no proof, no reference number, no named person and no date for a refund. I lodged a formal complaint by email on 17 October 2026 at 06:47. It is now 23 October 2026 and I have received no acknowledgement, no complaint reference number and no response. Worse banking I have experienced.
Thank you for reaching out to us. We're truly sorry to hear about this experience and understand your frustration. We can confirm that we've received your complaint and take your concerns regarding the missing R1,000 payment, the delay in receiving proof of payment, and the lack of feedback on your complaint very seriously.
We will investigate all related cases and interactions on your profile, including the formal complaint you lodged. We'll also engage the assigned complaints manager to review the matter urgently and provide feedback as soon as possible.
Thank you for bringing this to our attention and for your patience while we work to resolve it.
Kind regards,
The Discovery Bank Team
Thank you for reaching out to us. We're truly sorry to hear about this experience and understand your frustration. We can confirm that we've received your complaint and take your concerns regarding the missing R1,000 payment, the delay in receiving proof of payment, and the lack of feedback on your complaint very seriously.
We will investigate all related cases and interactions on your profile, including the formal complaint you lodged. We'll also engage the assigned complaints manager to review the matter urgently and provide feedback as soon as possible.
Thank you for bringing this to our attention and for your patience while we work to resolve it.
Kind regards,
The Discovery Bank Team