NO Resolution!!!

I enquired and sent a mail on the 19th Aug to discovery to enquire discovery about how I earn discovery miles on my Discovery Bank Card (Ref ***). They then referred me to call Discovery Bank on ***. I then proceeded with the call and they advised me that if I spend R15, I will receive 1 discovery mile. I then explained to him that that was not the case. He then wanted to transfer me to a Senior bank consultant to explain further. I was cut off and never got to speak to a Senior bank consultant. This has happened 3 times already and I always get cut off.

I have had various interactions with discovery consultants and still no resolution. This is a simple query and yet NO resolution. Absolutely terrible service from Discovery and its consultants.