lN
loretta N
1 reviews | Active since Oct 2012
22 Aug 2022, 15:51
No referral miles received after referral
I referred my sister to join discovery bank, she has a suite and a credit card, she did the transactions followed all the tiles, of which that would equate to 5000 mile for each of us. When she called a month later she was told we’d get the miles after three months (not mentioned while signing up), three months later she calls and no one can help her, we have two different case numbers and still no miles. Not sure what is happening to your in person service, but it is deteriorating at a rapid rate, you’re focused on making online easier resulting in your call centre being s nightmare to contact for anything, I know this as I’ve been a long standing customer who used to rant and rave about your service. Please focus on your call centre service, and please can we have our miles. Thank you.
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
24 Aug 2022, 11:36Good day Loretta
Thank you so much for reaching out.
I'm so sorry to hear about your experience and this should definitely not be causing any sort of frustration.
I'm having look into your case numbers and will advise once feedback is received.
Kind regards
Nicolene
Thank you so much for reaching out.
I'm so sorry to hear about your experience and this should definitely not be causing any sort of frustration.
I'm having look into your case numbers and will advise once feedback is received.
Kind regards
Nicolene
Discovery Bank's reply24 Aug 2022, 11:36
Official
Good day Loretta
Thank you so much for reaching out.
I'm so sorry to hear about your experience and this should definitely not be causing any sort of frustration.
I'm having look into your case numbers and will advise once feedback is received.
Kind regards
Nicolene
Thank you so much for reaching out.
I'm so sorry to hear about your experience and this should definitely not be causing any sort of frustration.
I'm having look into your case numbers and will advise once feedback is received.
Kind regards
Nicolene
lN
loretta N's updateReviewer Update
06 Sept 2022, 09:04I’m still waiting for feedback.
lN
loretta N's update06 Sept 2022, 09:04
Reviewer Update
I’m still waiting for feedback.
Discovery Bank's replyOfficial
14 Sept 2022, 13:45Good day Loretta
Please accept our apologies for the delay in response.
A qualifying account was initially not opened which is why Discovery Miles were not awarded.
I can see that an additional account was opened at a later stage but the terms and conditions clearly state the qualifying account.
Kind regards
Nicolene
Please accept our apologies for the delay in response.
A qualifying account was initially not opened which is why Discovery Miles were not awarded.
I can see that an additional account was opened at a later stage but the terms and conditions clearly state the qualifying account.
Kind regards
Nicolene
Discovery Bank's reply14 Sept 2022, 13:45
Official
Good day Loretta
Please accept our apologies for the delay in response.
A qualifying account was initially not opened which is why Discovery Miles were not awarded.
I can see that an additional account was opened at a later stage but the terms and conditions clearly state the qualifying account.
Kind regards
Nicolene
Please accept our apologies for the delay in response.
A qualifying account was initially not opened which is why Discovery Miles were not awarded.
I can see that an additional account was opened at a later stage but the terms and conditions clearly state the qualifying account.
Kind regards
Nicolene
lN
loretta N's updateReviewer Update
14 Sept 2022, 14:35She cancelled the 1st as she wasn’t asked for the code, she fought for weeks until they AGREED to open a new one to have the points allocated, if the T&Cs are so CLEAR why was she told she would receive them after 3months??
Please can we have our points. Thank you.
Please can we have our points. Thank you.
lN
loretta N's update14 Sept 2022, 14:35
Reviewer Update
She cancelled the 1st as she wasn’t asked for the code, she fought for weeks until they AGREED to open a new one to have the points allocated, if the T&Cs are so CLEAR why was she told she would receive them after 3months??
Please can we have our points. Thank you.
Please can we have our points. Thank you.
lN
loretta N's updateReviewer Update
16 Sept 2022, 01:50To add on, with the long list of references I gave you no one bothered to go listen to the recordings, instead you call her six months after signing up, six months of her adhering to the rules, six months of her following up and complaining and tell her “it doesn’t matter if the 1st account was cancelled, you wouldn’t have received you points in any case” WHICH YOU DID THE SAME IN YOUR POOR RESPONSES.
even though initially she was told she would get them! You reply referring to T&Cs without even bothering to investigate how the first account was opened? She never gave consent for it to be opened, but if you would have taken the time to INVESTIGATE you would have know that.
I am embarrassed at convincing her to join, I’m embarrassed at the way you’re treating her and utterly ashamed by your service!
However you spelling my name incorrectly twice is proof of your dedication to customer service.
She’s leaving and after many years with you, SO AM I, along two cars insurance, house hold, life insurance and credit, savings and transaction accounts.
even though initially she was told she would get them! You reply referring to T&Cs without even bothering to investigate how the first account was opened? She never gave consent for it to be opened, but if you would have taken the time to INVESTIGATE you would have know that.
I am embarrassed at convincing her to join, I’m embarrassed at the way you’re treating her and utterly ashamed by your service!
However you spelling my name incorrectly twice is proof of your dedication to customer service.
She’s leaving and after many years with you, SO AM I, along two cars insurance, house hold, life insurance and credit, savings and transaction accounts.
lN
loretta N's update16 Sept 2022, 01:50
Reviewer Update
To add on, with the long list of references I gave you no one bothered to go listen to the recordings, instead you call her six months after signing up, six months of her adhering to the rules, six months of her following up and complaining and tell her “it doesn’t matter if the 1st account was cancelled, you wouldn’t have received you points in any case” WHICH YOU DID THE SAME IN YOUR POOR RESPONSES.
even though initially she was told she would get them! You reply referring to T&Cs without even bothering to investigate how the first account was opened? She never gave consent for it to be opened, but if you would have taken the time to INVESTIGATE you would have know that.
I am embarrassed at convincing her to join, I’m embarrassed at the way you’re treating her and utterly ashamed by your service!
However you spelling my name incorrectly twice is proof of your dedication to customer service.
She’s leaving and after many years with you, SO AM I, along two cars insurance, house hold, life insurance and credit, savings and transaction accounts.
even though initially she was told she would get them! You reply referring to T&Cs without even bothering to investigate how the first account was opened? She never gave consent for it to be opened, but if you would have taken the time to INVESTIGATE you would have know that.
I am embarrassed at convincing her to join, I’m embarrassed at the way you’re treating her and utterly ashamed by your service!
However you spelling my name incorrectly twice is proof of your dedication to customer service.
She’s leaving and after many years with you, SO AM I, along two cars insurance, house hold, life insurance and credit, savings and transaction accounts.
Discovery Bank's replyOfficial
16 Sept 2022, 10:06Hi Loretta
An agent has been contact with your sister and as the query is on her account, further communication will be directed to her.
Kind regards
Nicolene
An agent has been contact with your sister and as the query is on her account, further communication will be directed to her.
Kind regards
Nicolene
Discovery Bank's reply16 Sept 2022, 10:06
Official
Hi Loretta
An agent has been contact with your sister and as the query is on her account, further communication will be directed to her.
Kind regards
Nicolene
An agent has been contact with your sister and as the query is on her account, further communication will be directed to her.
Kind regards
Nicolene
lN
loretta N's updateReviewer Update
18 Sept 2022, 16:46Thank you for spelling my name incorrectly AGAIN, after I mentioned it spelt wrong. More importantly, Thank you for solidifying my decision to leave Discovery, I’ve officially started with insurance and the rest will follow soon.
Kind regards,
Lorett(e)
Kind regards,
Lorett(e)
lN
loretta N's update18 Sept 2022, 16:46
Reviewer Update
Thank you for spelling my name incorrectly AGAIN, after I mentioned it spelt wrong. More importantly, Thank you for solidifying my decision to leave Discovery, I’ve officially started with insurance and the rest will follow soon.
Kind regards,
Lorett(e)
Kind regards,
Lorett(e)
Discovery Bank's replyOfficial
20 Sept 2022, 07:09Sorry to hear you feel that way.
Discovery Bank's reply20 Sept 2022, 07:09
Official
Sorry to hear you feel that way.