SS
Seth S

1 reviews | Active since Apr 2009

29 Jun 2015, 10:00

No record of credit -

I took out a credit card in 2010 with Discover Card (part of FNB credit card). The credit card I took had R1 credit as per our agreement. I wanted to use it if I wanted to hire a car and for foreign travel payments, using my own Cash.<br> <br> In 2014, i deposited almost R 8000 in to the account and started using it through the card.<br> I was left with around R 4000, which I withdrew at night.<br> The next morning Discovery credit card says I owe the R 4600 and they start adding credit.<br> I question them on what credit as it was my funds.<br> They start charging me interest and cease my credit card. After asking them for my application of credit and for them to specify how I was in debt to them.<br> <br> All request for paperwork have been ignored, or I have been pushed from pillar to post with in FNB.<br> They started deducting from my cheque account in March taking what ever was left in there or my savings account.<br> <br> After 8 months of this they put a hard hold on my personal cheque accounts and business accounts. I was stuck at the airport trying to rent a car with my cheque card after my car was damaged and they had a hard hold.<br> <br> I have been banking with FNB for years, and I have never been so disgusted

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Replies (1)
Discovery Bank
Discovery Bank's reply29 Jun 2015, 13:11
Official
Hello mimmi09,

Thank you for your comments and for bringing this matter to our attention.

We called your cell phone number this afternoon at approximately 13:02 but it was constantly engaged.

We also tried your 083 985 ***x cell phone number and we were only able to leave a voice message on that number.

We will be sending you an email correspondence to your above email address as we believe the matter has been resolved.

Your reference number is - ***.


Regards,

Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za