ND
Nyvrem D
1 reviews | Active since Jul 2011
16 Jun 2021, 09:00
NO LONGER POSSIBLE TO PAY FOR OVERSEAS HOTELS ONLINE WITH DISCOVERY BANK CARDS
I spent a quite while on the phone on Jun 14 '21 at around 2:05pm trying to establish why my payment online for an overseas hotel was being declined.
It was "quite while on the phone" because I received several contradictory reasons from the agent ~ and only at the end did he tell me that "SUCH PAYMENTS CAN NO LONGER BE MADE ON THIS CARD BECAUSE OF RESERVE BANK REGULATIONS"
I find that difficult to believe especially in light of the fact that none of my friends and associates have ever heard such... !!
Aside from not being in a position to answer the question clearly in the beginning without the duck-n-dive antics...
CAN DISCOVERY BANK CONFIRM THAT THIS IS TRUE AND CORRECT?
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
16 Jun 2021, 10:59Hi, Nyvrem
Thank you for bringing this matter to our attention. We can confirm that At present we do not allow payments from a foreign bank recipient or to a foreign bank recipient. We return these payments to the international bank as we are not licensed to keep them. You can make international point of sale purchases with their Discovery Card or Discovery Debit Card while travelling or shopping online. If we receive an incoming payment from an international account, we return the payment to the originating bank by way of a local intermediary.
Regards,
Lebohang
Thank you for bringing this matter to our attention. We can confirm that At present we do not allow payments from a foreign bank recipient or to a foreign bank recipient. We return these payments to the international bank as we are not licensed to keep them. You can make international point of sale purchases with their Discovery Card or Discovery Debit Card while travelling or shopping online. If we receive an incoming payment from an international account, we return the payment to the originating bank by way of a local intermediary.
Regards,
Lebohang
Discovery Bank's reply16 Jun 2021, 10:59
Official
Hi, Nyvrem
Thank you for bringing this matter to our attention. We can confirm that At present we do not allow payments from a foreign bank recipient or to a foreign bank recipient. We return these payments to the international bank as we are not licensed to keep them. You can make international point of sale purchases with their Discovery Card or Discovery Debit Card while travelling or shopping online. If we receive an incoming payment from an international account, we return the payment to the originating bank by way of a local intermediary.
Regards,
Lebohang
Thank you for bringing this matter to our attention. We can confirm that At present we do not allow payments from a foreign bank recipient or to a foreign bank recipient. We return these payments to the international bank as we are not licensed to keep them. You can make international point of sale purchases with their Discovery Card or Discovery Debit Card while travelling or shopping online. If we receive an incoming payment from an international account, we return the payment to the originating bank by way of a local intermediary.
Regards,
Lebohang
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Nyvrem D's updateReviewer Update
16 Jun 2021, 14:22THIS IS ABOUT MY PAYING FOR A HOTEL IN THE USA IN ADVANCE ON THEIR WEBSITE FROM HERE IN SOUTH AFRICA
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Nyvrem D's update16 Jun 2021, 14:22
Reviewer Update
THIS IS ABOUT MY PAYING FOR A HOTEL IN THE USA IN ADVANCE ON THEIR WEBSITE FROM HERE IN SOUTH AFRICA
ND
Nyvrem D's updateReviewer Update
23 Jun 2021, 08:52Your response is not satisfactory and certainly doesn't address the issue.
In fact, as an obviously standard message, it feels like I'm being fobbed off and that my concerns about this do not mean a thing and are not worthy of any reasonable explanation or more importantly/... why would this exact same thing not happen again.
message received,,,
Please accept our apologies for the delay in response. With the Discovery card you are able to make online booking payment. Should you experience any issues please contact us on ***24hours 7days a week for assistance.
Regards,
Lebohang
Your clients are not necessarily idiots and treating them this way doesn't help anyone.
In fact, as an obviously standard message, it feels like I'm being fobbed off and that my concerns about this do not mean a thing and are not worthy of any reasonable explanation or more importantly/... why would this exact same thing not happen again.
message received,,,
Please accept our apologies for the delay in response. With the Discovery card you are able to make online booking payment. Should you experience any issues please contact us on ***24hours 7days a week for assistance.
Regards,
Lebohang
Your clients are not necessarily idiots and treating them this way doesn't help anyone.
A response that respects my concerns would go a long way from having TO USE ANOTHER CARD that i have in the future - AS THE SOLUTION I WAS LEFT WITH BY THE CALL CENTRE AGENT - IN THIS R 70,000./ transaction
Here are the questions that really should not be dissed again:
THE CARD BOUNCED WHICH IS WHAT PROMPTED ME TO CALL DB
1. WHY DID IT BOUNCE IF " WITH THE DISCOVERY CARD YOU ARE ABLE TO MAKE ONLINE BOOKING PAYMENT. "
2. HAS THE TELEPHONE CONVERSATION BEEN LISTENED TO?
ND
Nyvrem D's update23 Jun 2021, 08:52
Reviewer Update
Your response is not satisfactory and certainly doesn't address the issue.
In fact, as an obviously standard message, it feels like I'm being fobbed off and that my concerns about this do not mean a thing and are not worthy of any reasonable explanation or more importantly/... why would this exact same thing not happen again.
message received,,,
Please accept our apologies for the delay in response. With the Discovery card you are able to make online booking payment. Should you experience any issues please contact us on ***24hours 7days a week for assistance.
Regards,
Lebohang
Your clients are not necessarily idiots and treating them this way doesn't help anyone.
In fact, as an obviously standard message, it feels like I'm being fobbed off and that my concerns about this do not mean a thing and are not worthy of any reasonable explanation or more importantly/... why would this exact same thing not happen again.
message received,,,
Please accept our apologies for the delay in response. With the Discovery card you are able to make online booking payment. Should you experience any issues please contact us on ***24hours 7days a week for assistance.
Regards,
Lebohang
Your clients are not necessarily idiots and treating them this way doesn't help anyone.
A response that respects my concerns would go a long way from having TO USE ANOTHER CARD that i have in the future - AS THE SOLUTION I WAS LEFT WITH BY THE CALL CENTRE AGENT - IN THIS R 70,000./ transaction
Here are the questions that really should not be dissed again:
THE CARD BOUNCED WHICH IS WHAT PROMPTED ME TO CALL DB
1. WHY DID IT BOUNCE IF " WITH THE DISCOVERY CARD YOU ARE ABLE TO MAKE ONLINE BOOKING PAYMENT. "
2. HAS THE TELEPHONE CONVERSATION BEEN LISTENED TO?
Discovery Bank's replyOfficial
11 Aug 2021, 16:55 Hi, Nyvrem
Thank you for bringing this matter to our attention. We can confirm that At present we do not allow payments from a foreign bank recipient or to a foreign bank recipient. We return these payments to the international bank as we are not licensed to keep them. You can make international point of sale purchases with their Discovery Card or Discovery Debit Card while travelling or shopping online. If we receive an incoming payment from an international account, we return the payment to the originating bank by way of a local intermediary.
Regards,
Lebohang
Thank you for bringing this matter to our attention. We can confirm that At present we do not allow payments from a foreign bank recipient or to a foreign bank recipient. We return these payments to the international bank as we are not licensed to keep them. You can make international point of sale purchases with their Discovery Card or Discovery Debit Card while travelling or shopping online. If we receive an incoming payment from an international account, we return the payment to the originating bank by way of a local intermediary.
Regards,
Lebohang
Discovery Bank's reply11 Aug 2021, 16:55
Official
Hi, Nyvrem
Thank you for bringing this matter to our attention. We can confirm that At present we do not allow payments from a foreign bank recipient or to a foreign bank recipient. We return these payments to the international bank as we are not licensed to keep them. You can make international point of sale purchases with their Discovery Card or Discovery Debit Card while travelling or shopping online. If we receive an incoming payment from an international account, we return the payment to the originating bank by way of a local intermediary.
Regards,
Lebohang
Thank you for bringing this matter to our attention. We can confirm that At present we do not allow payments from a foreign bank recipient or to a foreign bank recipient. We return these payments to the international bank as we are not licensed to keep them. You can make international point of sale purchases with their Discovery Card or Discovery Debit Card while travelling or shopping online. If we receive an incoming payment from an international account, we return the payment to the originating bank by way of a local intermediary.
Regards,
Lebohang