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Andre E
1 reviews | Active since Jul 2011
07 Oct 2019, 13:33
No internet banking only app
Was told today that Discovery Bank only has an app interface and no traditional internet banking. While still on the FNB platform it was possible to perform functions such as exporting the transaction history to csv, not any more. Yet this was not mentioned when on boarding with Discovery Bank. Not impressed.
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Replies (3)
Discovery Bank's replyOfficial
07 Oct 2019, 15:01Good Day Andre Thank you for bringing your concerns to our attention. Discovery Bank is a fully digital bank, which means you never have to queue at a teller again. We want clients to be able to manage their money anywhere, at any time, but also give them a banking experience that is easy, safe and secure. The Discovery Bank app allows us to do just that. We are focused on giving clients the best app experience for now, so while we update the website regularly with content to help you manage your profile, we do not plan to take Discovery Bank to the website for now. This being said you have the functionality to do EFT’s, view & dispute transactions, request statements, view your pin code, block & replace your card and many more features via the Bank App. As we enhance the Bank App should you require a statement in CSV format please contact our contact centre on ***. Please accept out apologies for any inconvenience caused. Kind regardsNicole Sarlie
Discovery Bank's reply07 Oct 2019, 15:01
Official
Good Day Andre Thank you for bringing your concerns to our attention. Discovery Bank is a fully digital bank, which means you never have to queue at a teller again. We want clients to be able to manage their money anywhere, at any time, but also give them a banking experience that is easy, safe and secure. The Discovery Bank app allows us to do just that. We are focused on giving clients the best app experience for now, so while we update the website regularly with content to help you manage your profile, we do not plan to take Discovery Bank to the website for now. This being said you have the functionality to do EFT’s, view & dispute transactions, request statements, view your pin code, block & replace your card and many more features via the Bank App. As we enhance the Bank App should you require a statement in CSV format please contact our contact centre on ***. Please accept out apologies for any inconvenience caused. Kind regardsNicole Sarlie
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Andre E's updateReviewer Update
07 Oct 2019, 16:19Hi Nicole, thank you for the quick response. The fact still remains; I had a certain, rather critical and fairly standard, functionality which I don't have now. If this was made know to me, I would not have moved over to Discovery Bank. Still not impressed. Regards Andre.
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Andre E's update07 Oct 2019, 16:19
Reviewer Update
Hi Nicole, thank you for the quick response. The fact still remains; I had a certain, rather critical and fairly standard, functionality which I don't have now. If this was made know to me, I would not have moved over to Discovery Bank. Still not impressed. Regards Andre.
Discovery Bank's replyOfficial
07 Oct 2019, 17:27Good Day Andre
We understand that this feedback may be unfavorable to you and we apologies for the frustration you may feel in this regard.
We are currently enhancing the Discovery Banking app to make more features available. Please keep your eye on the Discovery Bank App for updates. Kind regardsNicole Sarlie
We understand that this feedback may be unfavorable to you and we apologies for the frustration you may feel in this regard.
We are currently enhancing the Discovery Banking app to make more features available. Please keep your eye on the Discovery Bank App for updates. Kind regardsNicole Sarlie
Discovery Bank's reply07 Oct 2019, 17:27
Official
Good Day Andre
We understand that this feedback may be unfavorable to you and we apologies for the frustration you may feel in this regard.
We are currently enhancing the Discovery Banking app to make more features available. Please keep your eye on the Discovery Bank App for updates. Kind regardsNicole Sarlie
We understand that this feedback may be unfavorable to you and we apologies for the frustration you may feel in this regard.
We are currently enhancing the Discovery Banking app to make more features available. Please keep your eye on the Discovery Bank App for updates. Kind regardsNicole Sarlie