No idea of Customer Service

Tried to upgrade my basic account to a Platinum account, what a mess. They say they are the best electronic bank in SA but comparing ******* other banks is no great comparison of being a good bank. Even though you fill in all the requirments on the APP and you have been banking with them for a year, they still ask for 3 months statements. Was called by DSV to arrange a delivery. i told them I need to check if someone will be home on the day, while asking them to hold they just continued to read off some script but never listened to me, had to put the call down. they never came back to me. Then someone from the bank called me about the account, I asked them hold a few seconds while I go into my office as I was in the corridor, they just put the call down and never called back. Clearly you have no idea o customer service. Will just not upgrade my account and maybe better to just close the account.