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Lungile N

1 reviews | Active since Dec 2013

21 Nov 2023, 06:42

No Help whatsoever

On about the 15th November 2023, I went to Ahmed’s Textiles to purchase stock. After paying and when I got to their store room the things I had paid for were out of stock. I was promised a refund was processed and I would receive my money the next day. We are sitting at 6 days later and I haven’t received my money. I called Discovery on the 16th after I had spoken to Discovery to lodge a dispute. Discovery has also not come back to me after 6 days in regards to my complaint. Whee does one need to go to know to get assistance? R19429 is a lot of money.

0
Replies (5)
Discovery Bank
Discovery Bank's reply22 Nov 2023, 08:24
Official
Hi Lungile

Thanks for reaching out to us.

When you make a transaction and the merchant declines the refund or refuses to assist you, we can assist you with a dispute.

There is an active dispute case on your profile and your case number is ***9.

Please note that there is also turnaround time of 90 working days for a resolution/outcome.

Kind regards
Nkhensani
LN
Lungile N's update22 Nov 2023, 11:25
Reviewer Update
Kindly note that I was told that I would receive an email from your internal repartition 5 working days to this effect and I still haven’t heard anything from them. You are responding to a question I didn’t ask for. Where does one go to if their own bank cannot help them. 90 working days is over 4 months.
Discovery Bank
Discovery Bank's reply28 Nov 2023, 13:30
Official
Hi Lungile

I apologize for the delay in responding to you.

90 days is the turnaround time for our transaction disputes.

You are also welcome to reach out to our Complaints Department at ***.

Kind regards
Nkhensani
LN
Lungile N's update28 Nov 2023, 13:37
Reviewer Update
Dear Nkhensani,

Clearly you are in disregard of my issue or complaint. You are just so unbothered I can see by the responses you give. You don’t even bother communicating timeously. Someone needs to contact me in regards to this because clearly you are in disregard of everything. Or are you a bot who just sends automated responses and doesn’t read what is said to understand. Kindly get someone to contact me.
Discovery Bank
Discovery Bank's reply29 Nov 2023, 09:45
Official
Hi Lungile 

Thanks for taking our call.

I have also escalated your case with the Dispute Department, and they have advised that they will be in contact with you as soon as possible.

Kind regards
Nkhensani