No help for a month now

I opened an account with the bank end of july. had access for a couple of days. they released an update that broke something on my login. haven't been able to login for a month now. I've logged cases and all i get are "escalations" (a la telkom). They have delivered 3 cards to me with the wrong name. Doesn't really matter much though since I can't login to activate them anyway. Since their broken app is the only way to access the bank i'm basically locked out of my account. Doesn't stop them debiting my account though. They should've taken lessons from TymeBank on how to do this properly. Really regretting my move