No feedback to my ongoing app issue

For the past two weeks, I’ve been trying to get help from Discovery Bank regarding an ongoing issue with their banking app on my phone – an issue that has been there from the very start. I’ve called customer service multiple times and only receive d one callback, with no resolution. Some of my calls have even been cut off with no follow-up. I’ve also sent two emails to the complaints department with no response. It’s frustrating and unacceptable that no one seems able – or willing – to resolve this issue. I am told it has been escalated but nothing has happened. For a digital-first bank, the lack of communication and support is extremely disappointing.

I expected better from Discovery Bank.

I’ve also sent two emails to the complaints department with no response. It’s frustrating and unacceptable that no one seems able – or willing – to resolve this issue. For a digital-first bank, the lack of communication and support is extremely disappointing.

I expected better from Discovery Bank. At this point, I cannot recommend them to anyone looking for reliable service or functional digital banking.