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Tyron S
1 reviews | Active since Feb 2011
23 Jul 2019, 14:48
No feedback or resolution to my issue
My query with regards to my Global credit limit has not been resolved. It is still not activated and allocated to my account.
I understand the Bank is new and issues occur but since Friday last week, nothing has been done and i am receiving no communication as to what the issue is or when it will be resolved which leaves me wondering if moving from Nedbank to Discovery is the right move.
I would appreciate some feedback and not surveys.why must we resort to social media to get results or feedback
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
24 Jul 2019, 14:31Hi Tyron S
Thank you for bringing this matter to our attention.
I do apologise for our banker not providing you with feedback, this will be addressed accordingly.
We have attempted to contact you and left a voice message.
Our Systems team is currently working to fix this error.
Regards
Jaco
Thank you for bringing this matter to our attention.
I do apologise for our banker not providing you with feedback, this will be addressed accordingly.
We have attempted to contact you and left a voice message.
Our Systems team is currently working to fix this error.
Regards
Jaco
Discovery Bank's reply24 Jul 2019, 14:31
Official
Hi Tyron S
Thank you for bringing this matter to our attention.
I do apologise for our banker not providing you with feedback, this will be addressed accordingly.
We have attempted to contact you and left a voice message.
Our Systems team is currently working to fix this error.
Regards
Jaco
Thank you for bringing this matter to our attention.
I do apologise for our banker not providing you with feedback, this will be addressed accordingly.
We have attempted to contact you and left a voice message.
Our Systems team is currently working to fix this error.
Regards
Jaco
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Tyron S's updateReviewer Update
27 Jul 2019, 15:57Hi. Thank you for the feedback. Everything is working now and since my complaint I recieved multiple calls and feedback. Keep this up and I wont have misgivings anymore for wanting to change my bank.
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Tyron S's update27 Jul 2019, 15:57
Reviewer Update
Hi. Thank you for the feedback. Everything is working now and since my complaint I recieved multiple calls and feedback. Keep this up and I wont have misgivings anymore for wanting to change my bank.
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Tyron S's updateReviewer Update
27 Jul 2019, 16:00As soon as I am able to, I will amend my rating.
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Tyron S's update27 Jul 2019, 16:00
Reviewer Update
As soon as I am able to, I will amend my rating.