LS
Linda S
1 reviews | Active since Jul 2019
21 Oct 2022, 17:36
No feedback on reported ***** case even after escalating
I reported a ********** transaction 2 weeks ago. I have sent numerous emails following the advise 72hrs period. Last phone call to escalate the matter was on 20 October, I was told to expect a call same day from the investigator or his line manager. Sent an email to complaints. No single communication has been received from Discovery. Fortunately I also reported the incident with the *********'s bank. Nedbank has acted and has been updating me. Now all the need is an indemnity from Discovery.. No action. The service has been disgusting to say the least, disappointing !!
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
22 Oct 2022, 17:36Hi Linda
I apologise for the inconvenience you have experienced regarding this matter.
I have contacted the ***** Investigator who is dealing with your case and I am waiting for feedback on when we can arrange a call as well as your indemnity form to resolve your query.
Regards
Beatrice.
I apologise for the inconvenience you have experienced regarding this matter.
I have contacted the ***** Investigator who is dealing with your case and I am waiting for feedback on when we can arrange a call as well as your indemnity form to resolve your query.
Regards
Beatrice.
Discovery Bank's reply22 Oct 2022, 17:36
Official
Hi Linda
I apologise for the inconvenience you have experienced regarding this matter.
I have contacted the ***** Investigator who is dealing with your case and I am waiting for feedback on when we can arrange a call as well as your indemnity form to resolve your query.
Regards
Beatrice.
I apologise for the inconvenience you have experienced regarding this matter.
I have contacted the ***** Investigator who is dealing with your case and I am waiting for feedback on when we can arrange a call as well as your indemnity form to resolve your query.
Regards
Beatrice.
LS
Linda S's updateReviewer Update
25 Oct 2022, 11:11And I am still waiting for someone to call. The job has been done for you, all I need is the indemnity so Nedbank can refund my money. Why is this so difficult?!!!
LS
Linda S's update25 Oct 2022, 11:11
Reviewer Update
And I am still waiting for someone to call. The job has been done for you, all I need is the indemnity so Nedbank can refund my money. Why is this so difficult?!!!
Discovery Bank's replyOfficial
26 Oct 2022, 09:05Hi Linda
Our ***** department advised that they contacted you to assist, I just wanted to confirm if this is the case.
Regards
Beatrice.
Our ***** department advised that they contacted you to assist, I just wanted to confirm if this is the case.
Regards
Beatrice.
Discovery Bank's reply26 Oct 2022, 09:05
Official
Hi Linda
Our ***** department advised that they contacted you to assist, I just wanted to confirm if this is the case.
Regards
Beatrice.
Our ***** department advised that they contacted you to assist, I just wanted to confirm if this is the case.
Regards
Beatrice.
LS
Linda S's updateReviewer Update
26 Oct 2022, 09:17No ,its not true .I have no call or email from discovery
LS
Linda S's update26 Oct 2022, 09:17
Reviewer Update
No ,its not true .I have no call or email from discovery
Discovery Bank's replyOfficial
26 Oct 2022, 09:19Hi Linda
Thank you so much.
I will get back to them so we can resolve this.
Regards
Beatrice.
Thank you so much.
I will get back to them so we can resolve this.
Regards
Beatrice.
Discovery Bank's reply26 Oct 2022, 09:19
Official
Hi Linda
Thank you so much.
I will get back to them so we can resolve this.
Regards
Beatrice.
Thank you so much.
I will get back to them so we can resolve this.
Regards
Beatrice.