No Feedback on Account Closure Request

Item: Discovery Bank
Rating: 1
Author: Ivor C

I settled my discovery credit card and called in to cancel and close the account. I was sent a document via email which i needed to complete and send to ********** I duly completed this and sent it on the 25th March, after receiving no response i sent it again yesterday. To date nothing has been actioned - please can this account be closed and i be sent a "paid up" letter or confirmation of account closure. I need this for another credit application that i am busy with.

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

05 Apr 2019, 14:31

Hi ***We do apologise for the delay.
However your credit balance was transferred and your Discovery Card account was closed on 4/04/2019.
Regards
Jaco

Discovery Bank's reply05 Apr 2019, 14:31

Official

Hi ***We do apologise for the delay.
However your credit balance was transferred and your Discovery Card account was closed on 4/04/2019.
Regards
Jaco

Ivor C's updateReviewer Update

05 Apr 2019, 14:47

Hi Jaco, thank you very much for your response, please may i also request a paid up or account closed letter? Thanks so much, Kind Regards, Ivor

Ivor C's update05 Apr 2019, 14:47

Reviewer Update

Hi Jaco, thank you very much for your response, please may i also request a paid up or account closed letter? Thanks so much, Kind Regards, Ivor

Discovery Bank's replyOfficial

05 Apr 2019, 14:55

Hi ***
Thank you for your message.
We are drafting the letter and will send it shortly.
Regards
Jaco

Discovery Bank's reply05 Apr 2019, 14:55

Official

Hi ***
Thank you for your message.
We are drafting the letter and will send it shortly.
Regards
Jaco