No feedback from bank

I called the Discovery Bank call center over a month ago. I bought a car and a week later discovered that it’s a ****** car. I called my bank to see if I can reverse the payment. The first week I was called everyday for updates. Then it stopped. I’d have to call for updates and every time I call I’d hold for about 3-4 minutes while another consultant reads up about the incident. I’m frustrated. I even went to Capitec myself to try solve this ********** case. Capitec also told me to wait 7-30 working days.