JV
Jannie V

1 reviews | Active since May 2009

16 Jan 2017, 07:47

No feedback for a month

<p>Discovery Card promised new clients "Double your fuel rewards" for November and December if you apply for a Discovery Card during October 2016. I app**** for a card and there is now no word on this promotion. </p> <p>Discovery Card says it is a Discovery Insure issue and Discovery Insure says it is a Discovery Card issue. I visited the walk in centre on 19 Dec, emailed on the 3rd of Jan, phoned on the 6, 9, 10 and 16th of Jan with no feedback on when this will be paid or why this promotion is invalid or what is going on. </p> <p> </p> <p>This is unacceptable trying to lure new clients to sign up and then not even wanting to provide feedback. </p> <p>Disgusting. </p> <p>Ref: ********** 552</p>

0
Replies (2)
Discovery Bank
Discovery Bank's reply16 Jan 2017, 10:06
Official

Dear viljoenjannie

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***

JV
Jannie V's update16 Jan 2017, 10:14
Reviewer Update

Dicovery contacted me and this has been sorted out.