JV
Juan V
1 reviews | Active since Dec 2009
16 Feb 2026, 12:46
NO FEEDBACK!!!!!
I would prefer to give a minus 10 stars! Absolutely useless service, maybe incompetence. I started requesting an account confirmation from them on 26 January 2026. today 16/02/2026, almost a month and still NO response! phoned in numerous times, got reference nrs. just plain NO ANSWER! Just the old "I will escalate to my team leader", guess what still no replies!!! Useless sounds like a compliment.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
16 Feb 2026, 12:52Hi Juan,
I’m really sorry for the delay and the poor service you’ve experienced. Waiting this long for an account confirmation — with no proper feedback despite multiple follow‑ups — is completely unacceptable.
I apologize for the frustration this has caused. I will go through your previous interactions and case notes to understand what went wrong and ensure this is resolved as quickly as possible.
Thank you for bringing it to our attention.
Kind regards,
Marusha
I’m really sorry for the delay and the poor service you’ve experienced. Waiting this long for an account confirmation — with no proper feedback despite multiple follow‑ups — is completely unacceptable.
I apologize for the frustration this has caused. I will go through your previous interactions and case notes to understand what went wrong and ensure this is resolved as quickly as possible.
Thank you for bringing it to our attention.
Kind regards,
Marusha
Discovery Bank's reply16 Feb 2026, 12:52
Official
Hi Juan,
I’m really sorry for the delay and the poor service you’ve experienced. Waiting this long for an account confirmation — with no proper feedback despite multiple follow‑ups — is completely unacceptable.
I apologize for the frustration this has caused. I will go through your previous interactions and case notes to understand what went wrong and ensure this is resolved as quickly as possible.
Thank you for bringing it to our attention.
Kind regards,
Marusha
I’m really sorry for the delay and the poor service you’ve experienced. Waiting this long for an account confirmation — with no proper feedback despite multiple follow‑ups — is completely unacceptable.
I apologize for the frustration this has caused. I will go through your previous interactions and case notes to understand what went wrong and ensure this is resolved as quickly as possible.
Thank you for bringing it to our attention.
Kind regards,
Marusha
JV
Juan V's updateReviewer Update
16 Feb 2026, 13:05It is not "no proper" feedback. It is NO feedback what so ever. Please don't send it to a so called team leader as that will turn into a dead end as well.
"Resolved as quickly as possible" ?! Before C.O.B. today sounds great, but hey. I am not hopeful at all here.
"Resolved as quickly as possible" ?! Before C.O.B. today sounds great, but hey. I am not hopeful at all here.
JV
Juan V's update16 Feb 2026, 13:05
Reviewer Update
It is not "no proper" feedback. It is NO feedback what so ever. Please don't send it to a so called team leader as that will turn into a dead end as well.
"Resolved as quickly as possible" ?! Before C.O.B. today sounds great, but hey. I am not hopeful at all here.
"Resolved as quickly as possible" ?! Before C.O.B. today sounds great, but hey. I am not hopeful at all here.
JV
Juan V's updateReviewer Update
16 Feb 2026, 16:15AND STILL, AS SUSPECTED! STILL NO FEEDBACK! PERFECT EXAMPLE OF WHAT IS HAPPENING!
JV
Juan V's update16 Feb 2026, 16:15
Reviewer Update
AND STILL, AS SUSPECTED! STILL NO FEEDBACK! PERFECT EXAMPLE OF WHAT IS HAPPENING!