No feedback and progress update

I am very frustrated that after I decide to get a credit card with discovery bank and changing my account from the golf to black that carry higher bank charges. They are not able to sort out error where my credit card was not linked to my profile and “suite” that give me extra benefit etc

I have now called Discovery Bank numerous times waistibg my eror and not getting the problem resolved.

I spoke to supervisor Charelle on the 25th and it seamed that she was able to identify the problem. Now days have passed and still the problem is not resolved and I am still the one paying higher bank fees and not getting the benefits. And then I am the one making call after call. I am the one that asked to be patient being put on hold for minute at a time listing to music. I am the one that does not get the service that is promised.

I must saying having a bank where you can walk in a door and sit with consultants are starting seam like a better idea!!!

Can I get the query resolved!! And if you not able to resolve it. Tell me so I can start the process to move my account to another bank that can provide sevice!!!