No Feedback and No Action on *****ulent Payment Reversal

I am writing this complaint regarding the extremely poor service and lack of urgency from Discovery Bank.

Last week Thursday, my husband made an EFT payment at 13:40 when attempting to purchase livestock. It turned out to be a ****. As soon as he realised this – just after 17:00 the same day – he phoned Discovery Bank to report the ***** and request an urgent reversal of the payment.

This was not an immediate payment. It was a normal EFT from Discovery to Nedbank, which usually takes between 24–48 hours to clear. Meaning the funds had not yet reflected in the beneficiary’s account and could easily have been reversed if Discovery acted with urgency.

We phoned again on Monday and again on Tuesday, and still today – a full week later – we have had no feedback, no escalation, and no confirmation that any action has been taken. The money has left our account, yet Discovery has done nothing to assist us or even acknowledge progress.

The lack of communication, urgency, and accountability from Discovery Bank on a clear and time-sensitive ***** matter is completely unacceptable.

We urgently request:

Immediate confirmation of whether the reversal was actioned.

An explanation for the delay and lack of feedback.

A proper investigation and escalation of this matter.

We trusted Discovery Bank to assist us in an emergency situation. Instead, we have been left for days with no answers and no support.