1 reviews | Active since Apr 2017

10 Apr 2017, 15:31

no feedback

<p>Someone called me in order to apply for the discovery card. I did the whole application over the phone and lastly the consulatant told me she is recieving an error she will call again later when this is resolved. This was 2 weeks ago and no call, no email, no sms, no feedback dololo. This is not good service as I feel she should of followed up as promised. She took all my information and details and should have atleast told me whats happening. Not good service.</p>

0
Replies (3)
Discovery Bank
Discovery Bank's reply11 Apr 2017, 09:38
Official

Hi voovoo-strawberrie-dodi

Thank you for your comments and for bringing this matter to our attention.
Please accept our sincere apologies for the delay in finalizing your application.
We have escalated your application to our Sales Team to urgently contact you and resolve this matter.

Your reference number is – ***.

Regards

Discovery Card Team

's update04 May 2017, 14:12
Reviewer Update

Thank you for finally getting back to me and I understand that mistakes happen. Atleast you happen to rectify the error effeciently and like how the consultant took charge of this matter.

Thank you.

's update04 May 2017, 14:14
Reviewer Update

Thank you for finally getting back to me and I understand that mistakes happen. Atleast you happen to rectify the error effeciently and like how the consultant took charge of this matter.

Thank you.