No end to my Trauma

So I joined Discovery back in 2019, their service has been fantastic I must till lodged a claim with them in March 2023. Long story short, I was kidnapped at gunpoint and held captive for over 8 hrs whilst the ****s withdrew funds from my FNB, Discovery and Tyme bank accounts knowing my pins because I gave it to them to save my life including telling them my limits. They held me from around 8pm and drew limits from my accounts for the day, thereafter waited for midnight to draw my limits again the next day after which they let me go. SAPS case was opened, Discovery along with other 2 banks were notified and I was requested to submit case nbrs etc with supporting docs by all banks including my insurance company as i was also ****** of my phones and clothing. Strangely everybody has settled my claims except Discovery Bank and each time I follow up I get told the accessor/investigator will call me back yet I keep telling them I already spoke to him back in April and he is yet to update me. It’s unfortunate they don’t have a walk im branch so I can personally hold the accessor accountable. I not only went through a lot of emotional and physical abuse and trauma from the ordeal but now am being made to face mental and emotional abuse again by not getting feedback each time I request ban update. Case ***1. Just today I spoke to an agent who promised to call me back shortly, it’s been over 3 hours