No delivery after 2 appointments made to deliver

They phoned to tell us card would be delivered on 10/04/2015, did not pitch, but phoned again and made an appointment for delivery on 13/04/2015, saying the client missed the appointment.<br> <br> On the 13th again did not show. I phoned them again and they said the client missed the appointment again?<br> <br> How do you miss an appointment if they do not show up to deliver? Spend two whole days waiting for them. Now again made an appointment for delivery on 21/04/2015. <br> <br> Pathetic!!!!