No Customer Support

Item: Discovery Bank
Rating: 1
Author: Riaan V

Been trying for a week to update my details so that I can access my account. Multiple phone calls and changes still not done. Keeps telling me its for my protection. It does not take a week to press some buttons

Helpful (0)

Replies (4)

Discovery Bank's replyOfficial

05 Jun 2025, 09:55

Hi Riaan,

This is very concerning to hear. Please allow us to follow up and see how we can assist with this.

Kind regards
Tyrone

Discovery Bank's reply05 Jun 2025, 09:55

Official

Hi Riaan,

This is very concerning to hear. Please allow us to follow up and see how we can assist with this.

Kind regards
Tyrone

Riaan V's updateReviewer Update

06 Jun 2025, 08:59

Useless, been verified 3 times. Still no change. On every call, i get told that a manager needs to approve the change. never a manager to do the job. we will call you back. never happens! on the phone again now and same story, will call you back and need to get a manager to do the change request.

Riaan V's update06 Jun 2025, 08:59

Reviewer Update

Discovery Bank's replyOfficial

06 Jun 2025, 09:22

Hi Riaan,

We are currently working on this case and will do our best to have this sorted out for you. We do apologize for this inconvenience.

Kind regards
Tyrone

Discovery Bank's reply06 Jun 2025, 09:22

Official

Hi Riaan,

We are currently working on this case and will do our best to have this sorted out for you. We do apologize for this inconvenience.

Kind regards
Tyrone

Discovery Bank's replyOfficial

01 Jul 2025, 11:56

Hi Riaan,

We see that all the details have been updated. We do apologize from this experience that you had with our team.

We trust that your future experiences are not like this.

Kind regards
Tyrone

Discovery Bank's reply01 Jul 2025, 11:56

Official