LS
Loretta S
1 reviews | Active since Nov 2010
21 Jan 2020, 13:35
No customer service from Discovery Bank!
I've been struggling for months to join Discovery Bank. Every time I tried to scan my driver's licence as a requirement in terms of the app, it said 'validation failure'. After several emails over many weeks, I finally got a call that I should email a copy of the error code and driver's licence to ***. i did that on 15 January but have had no response. I've also messaged Discovery on Facebook yesterday but have not yet had a reply. I'm so frustrated and can't understand why Discovery Bank offers zero customer service or assistance to register with them. You'd think they'd be happy to get a new client but apparently not.
Helpful (0)
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Replies (2)
Discovery Bank's replyOfficial
29 Oct 2020, 16:44Hi Loretta
Sorry if we haven’t answered your query yet. It’s also frustrating for us because we aim to give you the best service.
If you still need help, we’d like to fix this. Please resend us the details so we can get back to you quickly.
Regards
Discovery Bank
Discovery Bank's reply29 Oct 2020, 16:44
Official
Hi Loretta
Sorry if we haven’t answered your query yet. It’s also frustrating for us because we aim to give you the best service.
If you still need help, we’d like to fix this. Please resend us the details so we can get back to you quickly.
Regards
Discovery Bank
LS
Loretta S's updateReviewer Update
29 Oct 2020, 16:56Hi,
Thank you for following up. I was contacted by someone from Discovery Bank and given the requested information, thank you.
Thank you for following up. I was contacted by someone from Discovery Bank and given the requested information, thank you.
LS
Loretta S's update29 Oct 2020, 16:56
Reviewer Update
Hi,
Thank you for following up. I was contacted by someone from Discovery Bank and given the requested information, thank you.
Thank you for following up. I was contacted by someone from Discovery Bank and given the requested information, thank you.