JD
Jan D
1 reviews | Active since Oct 2018
04 Sept 2019, 09:56
No Customer Service
Feedback from Accounts department non existing, waiting on feedback on which debit orders are switched and which ones i need to do myself as i am paying two cheque accounts at the moment. Also requested a breakdown of my account as I was told I have a bundled account and yet I am paying 3.50 per debit order.
Please respond to mails.
Client feedback will definitely need to improve as you cannot get hold of anyone via phone as it just keeps ringing for minutes on end. Email responses also take days. Customer service definitely needs to be looked at.
Helpful (0)
Replies (3)0
Replies (3)JD
Jan D's updateReviewer Update
16 Sept 2019, 08:59Hi Discovery
The issue is still ongoing. Please resolve!!
The issue is still ongoing. Please resolve!!
JD
Jan D's update16 Sept 2019, 08:59
Reviewer Update
Hi Discovery
The issue is still ongoing. Please resolve!!
The issue is still ongoing. Please resolve!!
JD
Jan D's updateReviewer Update
18 Sept 2019, 09:13Still no feedback, after I was promised feedback before COB on the 12 Sep 2018
JD
Jan D's update18 Sept 2019, 09:13
Reviewer Update
Still no feedback, after I was promised feedback before COB on the 12 Sep 2018
JD
Jan D's updateReviewer Update
19 Sept 2019, 10:24Promised feedback from your banker Neo Senwelo has not been received and it looks like she is ignoring all my mails. This is pathetic service to say the least.
JD
Jan D's update19 Sept 2019, 10:24
Reviewer Update
Promised feedback from your banker Neo Senwelo has not been received and it looks like she is ignoring all my mails. This is pathetic service to say the least.