TG
Travis G
1 reviews | Active since Jul 2014
30 Jan 2021, 16:07
No Customer Service
I logged a complaint with Discovery Bank in September 2020. This issue has still not been resolved. I have been promised an escalated return call, but this has not happened. I have phoned 15 times if I have phoned once to try to get this resolved, but it would appear that Discovery Bank are hoping that this will simply go away. An absolute travesty of customer service. If you are looking for a banking partner, don't bother with Discovery Bank.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
04 Feb 2021, 13:00Hi, Travis
Thank you for contacting Discovery Bank and bringing your concerns to our attention. We sincerely apologise for your recent experience with us. This is not the level of service we strive to provide to our clients and will try our very best to ensure this does not happen again.
Our relevant team will contact you and assist you.
Regards,
Lebohang
Thank you for contacting Discovery Bank and bringing your concerns to our attention. We sincerely apologise for your recent experience with us. This is not the level of service we strive to provide to our clients and will try our very best to ensure this does not happen again.
Our relevant team will contact you and assist you.
Regards,
Lebohang
Discovery Bank's reply04 Feb 2021, 13:00
Official
Hi, Travis
Thank you for contacting Discovery Bank and bringing your concerns to our attention. We sincerely apologise for your recent experience with us. This is not the level of service we strive to provide to our clients and will try our very best to ensure this does not happen again.
Our relevant team will contact you and assist you.
Regards,
Lebohang
Thank you for contacting Discovery Bank and bringing your concerns to our attention. We sincerely apologise for your recent experience with us. This is not the level of service we strive to provide to our clients and will try our very best to ensure this does not happen again.
Our relevant team will contact you and assist you.
Regards,
Lebohang
TG
Travis G's updateReviewer Update
19 Feb 2021, 06:51Dear Lebohang,
Your response was given on 04 February 2021. Today is 19 February 2021, and I have still not received any contact from Discovery Bank. This is how seriosuly Discovery Bank takes customer service! An absolute laugh!
Your response was given on 04 February 2021. Today is 19 February 2021, and I have still not received any contact from Discovery Bank. This is how seriosuly Discovery Bank takes customer service! An absolute laugh!
TG
Travis G's update19 Feb 2021, 06:51
Reviewer Update
Dear Lebohang,
Your response was given on 04 February 2021. Today is 19 February 2021, and I have still not received any contact from Discovery Bank. This is how seriosuly Discovery Bank takes customer service! An absolute laugh!
Your response was given on 04 February 2021. Today is 19 February 2021, and I have still not received any contact from Discovery Bank. This is how seriosuly Discovery Bank takes customer service! An absolute laugh!