MK
Michael K

1 reviews | Active since Dec 2012

06 Feb 2020, 21:30

No Credibility

I have had a Discovery Credit card for about 6 years and it has served me well. I recently received a telephone call to say that I must load the new App and sign up with the banking service even though I only wanted to use the credit card facilities. I was told that the credit card service would be much cheaper and as I am a pensioner I thought I'd go along with it. I loaded the App and it asked me to sign in. The App did not seem to like my old login details that I used for Discovery so I opted for a new password with the same user ID. I successfully reset my password and, lo and behold when I came to sign in it threw me out with invalid user ID/password. After a couple of attempts I was blocked so I reset my password again, and lo and behold when I came to sign in I was thrown out yet again. My confidence level with this new Discovery Banking system is rock bottom I have to say.

Not sure where to go from here. Perhaps someone from Discovery will have the grace to contact me. But then again does anyone care? Kingo

0
Replies (1)
Discovery Bank
Discovery Bank's reply29 Oct 2020, 16:43
Official
Hi Michael Sorry if we haven’t answered your query yet. It’s also frustrating for us because we aim to give you the best service. If you still need help, we’d like to fix this. Please resend us the details so we can get back to you quickly.  RegardsDiscovery Bank